Turn Planning into Your Blueprint for Success
Planning for the future is crucial for success. Here are some pointers for living in the present, applying lessons from the past, and steering toward a desired future six, 12, or 18 months down the road.
The Art of Managing Expectations: How Clear Communication Drives Customer Satisfaction
Setting proper expectations is crucial for customer satisfaction. When customers have realistic expectations, they are more likely to be satisfied with their purchases, leading to referrals, retention, and repeat sales.
The Devil Is in the Details, but So Is Success
How can we avoid falling into the trap of underestimating the time and effort required to complete a task and becoming a victim of the devil in the details?
Who Steps Up When You Can’t? The Importance of a Strong Supporting Cast
All businesses need star performers plus a skilled and well-rounded supporting cast that can carry the load or step in when key team members leave, get sick, or go on vacation.
Take This Job and Love It
Employee engagement is critical to retention and to productivity. But what happens when employees are in jobs that are not consistent with who they are and what’s most important to them?
