Setting proper expectations is crucial for customer satisfaction. When customers have realistic expectations, they are more likely to be satisfied with their purchases, leading to referrals, retention, and repeat sales.
How can we avoid falling into the trap of underestimating the time and effort required to complete a task and becoming a victim of the devil in the details?
All businesses need star performers plus a skilled and well-rounded supporting cast that can carry the load or step in when key team members leave, get sick, or go on vacation.
Employee engagement is critical to retention and to productivity. But what happens when employees are in jobs that are not consistent with who they are and what’s most important to them?
Positive thinking and appreciative inquiry are ways of identifying and building upon what is working well within an organization, community, or relationship.
