Setting proper expectations is crucial for customer satisfaction. When customers have realistic expectations, they are more likely to be satisfied with their purchases, leading to referrals, retention, and repeat sales.
We’re all guilty of making assumptions. They can be helpful, allowing us to anticipate and be proactive rather than reactive. However, assuming too much, even when we should know better, can lead to problems.
Freelancers and small businesses often face irregular cash flow due to the cyclical nature of their work. The last thing they need is to spend countless hours chasing late or non-payers.
All businesses need star performers plus a skilled and well-rounded supporting cast that can carry the load or step in when key team members leave, get sick, or go on vacation.
Employee engagement is critical to retention and to productivity. But what happens when employees are in jobs that are not consistent with who they are and what’s most important to them?
