Blogs

When Barrel O’Monkeyz is working on a project, we don’t like surprises, nor do our clients, so we “get it in writing.” That way, we can all be on the same page about what the work will entail, how long it will take, who’s doing what, how much will it cost, and more.

The “devil is in the details” is a centuries-old saying that refers to how something might seem simple at a first glance but ends up taking more time and effort to complete than first expected. Now, I may be going out on a limb here (what else would you expect from a monkey), but I have to…

We’ve all been there: buyer’s remorse. What looked so good in the store, on the lot, or on the Web site, doesn’t look so good now that I’ve got it home or in the office. What was I thinking? Chances are I wasn’t . . . and if you find yourself in a similar pickle, that your…

Setting proper expectations is often be the key to customer satisfaction, and customer satisfaction, we all know is the key to referrals, retention, and repeat sales. Case in point—your client thinks he or she is getting a Cadillac, but what you’re able to deliver is a Ford Focus (my apologies for the analogy to all…