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As Leader, the Buck Stops with You
One of my long-time brand “heroes” let me down over the holidays. No, it wasn’t the fact that the item I ordered didn’t make it in time for Christmas, though that was the case. Nor was it the fact that this long-time ecommerce vendor failed to plan adequately for the inevitable holiday deluge of orders.…
Leading the Way
The notion of “leadership” seems to come up a lot these days, whether it’s in casual conversation, business discussions, the news, or politics. It’s a word that gets thrown around a lot, which got me to thinking that it’s probably not understood all that well … which would explain a lot! Leadership is about getting…
Where Have All the Leaders Gone?
Have you been watching the continuing dysfunction in Washington, DC? It’s hard not to. We’re peppered with “he said/she said” style reports, political gamesmanship, opinionated pundits, and so on via 24×7 news coverage and bloggers occupying practically every stop along the political spectrum. Where is the truth? It’s hard to tell anymore. Watching it all,…
Time for an Attitude Adjustment?
Catching the news these days (and it’s tough not to, between 24 x 7 cable news networks and ever-present Internet news feeds), it’s clear a lot of the newsmakers out there could use an attitude adjustment. From the stagnation that is Washington DC, to Russian president Putin’s purported pocketing of New England Patriots owner Robert…
Assume at Your Own Risk
Don’t Assume. How many times have we heard someone tell us that, whether it’s at home or on the job? There’s usually a second part to that saying, something about “When you assume, you make a (posterior section) out of you and me.” Seems like sound advice to me. To “assume” means to take something…
Disconnect Rx
We all need to disconnect at times from the day-to-day challenges of our business and personal lives, whether it’s for a planned vacation, an impromptu walk on a local nature trail or beach, watching your favorite sports team on the flat screen (Go Dodgers!), or simply checking out for a proverbial “mental health day” to…
Set the Tone with Actions, not Words
How you behave is important. It sets the tone for how others perceive you—what they expect, whether they can depend on you, whether they can see you filling a certain role (be it as an employee, significant other, parent, teacher, or some other position of responsibility). How you behave supersedes everything else about you. It’s…
Leaders Come in Many Shapes and Sizes
I recently blogged about how people learn and/or absorb messages in different ways—some are visual, others prefer content, while still others are auditory or even tactile. This got me to thinking that leading or managing often follows similar patterns, at least in terms of how people have different styles and approaches. I began to wonder…
