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As Leader, the Buck Stops with You
One of my long-time brand “heroes” let me down over the holidays. No, it wasn’t the fact that the item I ordered didn’t make it in time for Christmas, though that was the case. Nor was it the fact that this long-time ecommerce vendor failed to plan adequately for the inevitable holiday deluge of orders.…
How Are Your Soft Skills?
More news watching this week got me to thinking about “soft skills.” You know what I mean—those “people” skills such as an ability to listen, to communicate, and be friendly, among other things. It seems no matter where I look, whether locally, nationally, or even the world stage, these soft skills are in short supply…
Making the A-List
The calendar tells me it’s spring—though some of my northern and mid-western buddies might disagree—and the days are getting longer and warmer. Another true sign of spring is that the Major League baseball season is upon us (Go Dodgers!). For baseball fans across the land, hope springs eternal and anything, at least for a week…
Managing in the Round
The workplace is ever evolving. From the integration of computers, smart phones, and tablets in the office, to high-speed connectivity, virtual meetings, telecommuting, and more, it’s a brave new world of work out there. As technology advances and worker education and training levels climb, though, I wonder if management and people “soft” skills are keeping…
