Communication: Ain’t Nothing Like the Real Thing

Communication, by its very nature, is a two way street. Someone speaks and someone listens—well, hopefully someone listens—and then someone speaks again; or someone writes and someone responds, and so on. People also communicate non-verbally. A gesture here and a wink...

Assume at Your Own Risk

Don’t Assume. How many times have we heard someone tell us that, whether it’s at home or on the job? There’s usually a second part to that saying, something about “When you assume, you make a (posterior section) out of you and me.” Seems like sound advice to me. To...

If You Need Something, Just Ask

I am often surprised when I hear people grumbling how they didn’t get something they wanted, only to find out from them later that they never really asked for it. “I built this new Web site and all I really wanted was for people to contact me for a free consult.”...