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As Leader, the Buck Stops with You
One of my long-time brand “heroes” let me down over the holidays. No, it wasn’t the fact that the item I ordered didn’t make it in time for Christmas, though that was the case. Nor was it the fact that this long-time ecommerce vendor failed to plan adequately for the inevitable holiday deluge of orders.…
Plan to Succeed
This time of year, people of every size, shape, and walk-of-life tend to step back from the monkey chatter for a look at the preceding 11 months, wondering where did the year go? I know I do. And the older I get, the faster the days and months seem to fly by. For many, December…
