Service Anyone?

It was “swearing-in time” in Washington DC this past week, as well as for state legislatures around the country. Newly-elected and returning senators and representatives smiled for the cameras, swore their oaths, and took their seats. It was a fairly drama-free...

As Leader, the Buck Stops with You

One of my long-time brand “heroes” let me down over the holidays. No, it wasn’t the fact that the item I ordered didn’t make it in time for Christmas, though that was the case. Nor was it the fact that this long-time ecommerce vendor failed to plan adequately for the...

The RIGHT to Win! Do you have the Right?

When a pro athlete takes the field—whether it’s Aaron Rogers staring down Darrelle Revis, Giancarlo Stanton facing off against Clayton Kershaw, or Serena Williams or Venus Williams going head to head with another tennis elite—each competitor has both the ability and...

Are you likeable?

Most of us prefer to think that business is all about dollars and cents, profits and loss, but it isn’t. Business is about relationships, and more specifically about nurturing those relationships so that there’s something “in it” for all parties. Profit and loss are...